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Terms & Conditions

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Terms & Conditions

Booking Terms and Conditions 

  1. A proper check in check out dates with number of night, adults, children with their ages to be provided at the time of booking. Failing the required information the booking cannot be generated.
  2. The nationality (as shown on the passport held) of the passenger must be given at the time of booking. The rates quoted are basis the nationality of the passenger .
  3. The quotation is based on the current rate & does not contain any rate guarantee till the confirmation is given.
  4. The rates quoted are net non-commissionable unless specified by the buyer.

Cancellation & Amendment Policy

  1. Amendment- All amendment requests are subject to availability, Name change requests depends on Hotel’s discretion. The amendment price cannot be calculated on pro -rata basis. In some cases a decrease in the number of nights can increase the overall booking price (if there is a promotion in place, e.g. stay 3 nights and pay for 2 or stays including a particular day of the week). 
  2. The Cancellation Policy varies for each booking as every booking has its own unique policy, hence cannot be combined or referred to any booking of a similar nature.
  3. The time zone for the cancellation policies is based on Dubai Standard Time.

Complaints after utilization of services: 

  1. All Complaints regarding hotels & other services should be sent to sales@sandsplus.com within 07 days post travel 
  2. However, if the issue is notified while on tour, then it will expedite the resolution time & process. 
  3. Written proof will help to expedite the process, but does not carry any guarantee for refund. 
  4. The minimum time required for resolving post check-in issue might take 15 working days or more also depending on the type of issue. 
  5. The final decision will be on the discretion of the supplier which will be above the hotel or any service provider. 3. Relocation in case of Book out 

Refunds: 

  1.  As every booking has a  different policy, hence Any refunds for cancellations / no shows / short stays etc. will be on the discretion of the supplier / service provider, hotel.
  2. Sandsplus team will strive its best to acquire refunds from the respective source of service. 
  3. The restricted & nonrefundable bookings will not be addressed for refunds or amendments.

General Information 

  1. City Tax – the price does not include local, city or tourist taxes & these are payable directly at the hotels. 
  2. Bedding Configuration – In case a room is booked with Child / Extra adult, it is not guaranteed that Extra bed will be included. The suppliers / hotels do not always disclose the bedding configuration at the time of booking. The actual room bedding is provided upon check in as per the availability unless specified at the time of booking.
  3. Extra Person / Child breakfast – will be offered if it is mentioned at the time of booking. It cannot be assumed that an extra bed or child allowed in the room shall include breakfast also.
  4. Resort Fees – Resort fees are charged directly by the hotel & needs to be paid directly.
  5. Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavour to keep inconvenience to a minimum. Sandsplus cannot accept responsibility for any disturbance or inconvenience to your client for reasons beyond the hotelier’s control or for accidents or losses in which may have caused by hotel management or staff. 
  6. No Show and Early Check-Out – In the event of a no-show or early check-out, a charge of up to 100% of the entire cost of the Reservation may apply. The amount can be anything up to 100% of the booking which will vary from hotel and supplier. 
  7. Special requests – are subject to availability at the time of check-in.
  8. Gratuities/driver tip –  guest/group to pay directly.

PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU USE OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.

This website that you are visiting, www.Sandsplus L.L.C-FZE.com (the “Website”), is owned by Sandsplus L.L.C-FZE Services LLC (the “Company”).

Illegal or Abusive Usage is Strictly Prohibited: You must not abuse, harass, threaten, impersonate, or intimidate other users of our website. You may not use the Company’s Website for any illegal or unauthorized purpose. International users agree to comply with all local laws regarding online conduct and acceptable content. Should you be found to have engaged in illegal or abusive usage of our website, the Company will suspend your account or usage as applicable.

Electronic Communication: When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and is protected by U.S. and international copyright laws. All software used on this site is the property of the Company or its software suppliers and is protected by United States and international copyright laws.

Trademarks: www.Sandsplus L.L.C-FZE.com OR Sandsplus L.L.C-FZE and other Company graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks, or trade dress of the Company in the U.S. and/or other countries. The Company’s trademarks and trade dress may not be used in connection with any product or service that is not the Company’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the Company. All other trademarks not owned by the Company that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.

License and Site Access: The Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information, including but not limited to images, text, page layout, or form of the Company, without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without express written permission. Any unauthorized use terminates the permission or license granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Company so long as the link does not portray the Company, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss: All items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law: By visiting our website, you agree that the laws of the State of Nevada, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and the Company.

Disputes: Any dispute relating in any way to your visit to our website or to products or services sold or distributed by the Company in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in the County of Clark in the State of Nevada, and you consent to exclusive jurisdiction and venue in such courts.

Sandsplus L.L.C-FZE
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